Job Description

Gogebic Community College seeks candidates at the Copper Country Center for a limited
term, part-time hourly, Helpdesk Support Technician to help with technical support
during the 2024-2025 academic year. The term of employment ends on the last day of
the fall semester – December 13, 2024, with a potential extension through the spring
semester – May 9, 2025. The candidate will work in conjunction with the main-campus
IT team. A flexible schedule is offered during standard campus hours (Monday – Friday,
8:00am – 4:00pm EST). Core duties/responsibilities are listed below. There would also
be opportunities for the person to help with general faculty and student technical support
as requested by GCC’s IT department and Copper Country Center staff.

This position would report to the Director of Copper Country Center. This position pays
$15.00 per hour and may provide up to 10-20 work hours per week.

It is important that there is recognition, acceptance, and adherence to the community
college mission and philosophy from our candidate.

Core Responsibilities
The Helpdesk Support Technician duties would include:
• Ensuring Zoom distance learning sessions are ready with proper audio and visual.
• Preparing learning spaces for future sessions.
• Being available for real time classroom technical support when needed.
• Helping faculty with general technical support.
• Helping students with general technical support.
• Coordinating with GCC’s IT department and Copper Country Center staff to keep
efforts and issues visible.

Minimum Qualifications
• Familiarity with Zoom or other conferencing technologies.
• General Windows PC knowledge, including various computer inputs and outputs.
• Ability to learn and problem solve as situations present themselves.
• Solution-oriented mindset.
• Troubleshooting skills.
• High level of customer service experience.
• Ability to work on a team and communicate effectively

Physical Demands
The physical demands described here are representative of those that must be met by an
employee to successfully perform the essential functions of this job. Reasonable
accommodations may be made to enable individuals with disabilities to perform the
essential functions.

While performing the duties of this job, the employee is regularly required to sit. The
employee frequently is required to use hands to handle; reach with hands and arms; and
talk and hear. The employee is occasionally required to stand and walk. The employee
must regularly lift and/or move up to 10 pounds and occasionally lift and/or move up to
25 pounds. Specific vision abilities required by this job include close vision, and ability
to adjust focus.

Work Environment
The work environment characteristics described here are representative of those an
employee encounters while performing the essential functions of this job. Reasonable
accommodations may be made to enable individuals with disabilities to perform the
essential functions.

While performing the duties of this job, the employee regularly works in indoor
conditions and regularly works near video display. The noise level in the work
environment is usually moderate.

Don’t just work here... Live here.

About Our College:
Gogebic Community College is more than a place to work. It’s a place to be. As an Aspen Award finalist and the premier provider of quality two-year education in Michigan’s
Upper Peninsula, Gogebic employs a community college approach in delivering university-level
quality.

Gogebic supports more than 1,000 students with small class sizes and an outcome focused philosophy.

Gogebic Community College’s “Go BOLD” motto prescribes a dynamic environment in which students and employees alike are supported as they do great work, live adventurous lives, and
build extraordinary futures.

About Our Region:
A few miles north of ordinary lies the Upper Peninsula’s Gogebic region. Amid nearly a million
acres of natural beauty in the Ottawa National Forest, Gogebic is a wonderland for work and a
paradise for play. Our dazzling region, known for world-class fishing, hiking, skiing, biking,
snowmobiling and outdoor adventuring, represents one of Michigan’s last unspoiled gems.

A Bold Place to Work…
Gogebic is more than a community college… It’s a college community—known for supportive leadership and dynamic, down-to-earth employees.

A community institution at the heart of our region’s workforce, the College and its graduates uplift not only local economies, but those throughout Michigan, and beyond. Combining high
standards with a “serving the top 100%” approach, Gogebic Community College is a place to make a stand for your career…and make a difference in the lives of students.

A Bold Place to Ski…
Gogebic Community College is the only college in the United States hosting an on-campus ski
resort. Home to GCC’s nationally renowned Ski Area Management program, the Mt. Zion
Recreational Complex is a professionally managed and maintained public ski facility featuring a
state-of-the-art lift and 300 feet of vertical.

A Bold Place to Be…
The Gogebic region provides a stunning, million-acre backdrop on which to explore adventure,
connect with nature, and discover yourself. Located four hours from the Twin Cities and six
hours from Chicago, Gogebic residents get the best of both worlds: small-town connectedness,
with access to big-city culture. Local hiking, biking, skiing, and snowboarding trails include the
North Country Trail and the famed 1,200-mile Iron Belle Trail, as well as routes traversing Black
River Harbor, the Porcupine Mountains, Sylvania wilderness, and the Ottawa National Forest.
With a persistent economy driven by a mix of construction, manufacturing, tourism,
transportation, and retail, the region boasts a stable workforce, with skilled positions paying
living wages.

Gogebic’s Mission
Gogebic Community College is a learning community that contributes to academic, cultural,
economic, and social success for our students and region.

Application Process
Applications will be accepted until the position is filled.

Interested individuals should submit a portfolio containing all the following in one email,
or mailed in one envelope to the Human Resource’s Office:
1. Letter of interest
2. Detailed resume
3. GCC Application Form
4. Three references with current contact information
5. Unofficial transcripts (official transcripts are required before employment)
6. Other relevant material

careers@gogebic.edu
Debbie Janczak, Director of Human Resources
Gogebic Community College
E4946 Jackson Road
Ironwood, MI 49938
(906) 307-1324

Gogebic Community College is an equal opportunity educator and employer.

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