Company Overview

Group/Division

Job Description/Preferred Qualifications

Primary Responsibility

As a product engineer, you will be actively engaged in the New Product Introduction process for sheet resistance mappers, thin-film measurement systems, and optical profilers (Current Product Lineup). In this role, you will engage with multi-functional teams around the world to develop a plan to service these new products in the field.

KLA Instruments provides a dynamic workplace that encourages creativity and hands on approach while also providing opportunity for future growth and development.

Job Scope

• Reduce program serviceability risk by acting as the Voice of Service throughout the Product Life Cycle (PLC) for new products by developing a service strategy that encompasses: Cost of Service Modeling, Reliability Modeling, Retrofits, Intellectual Property protections, calibrations, and PM Optimizations

• Build solid expertise in overall system operation, integration, and calibrations/diagnostics with a hands-on approach by learning from Tech Support Engineers and Design Engineers to better support Alpha & Beta Systems as well as retrofits.

• Start building a detailed Product Support Plan (PSP), by working with engineering, marketing, finance, and service that details KLA Instrument's strategy for supporting new products.

• Develop product service education and knowledge across the Product Support Organization using training classes, Augmented Reality (AR), individual coaching, documents, and other knowledge collection tools to elevate your co-worker's readiness to serve.

• Conduct spares obsolescence risk analysis and coordinate with the Spares Planning team to build and start initiatives that mitigate Service supply chain risk, including closing known issues and collaboration with GSS Engineering and Operation team.

• Give to the service alert meetings and Plan of Action (POA) development for critical issues and other sustaining activities. Bring together and document Best Known Method (BKM) and other improvements into knowledge database.

• Work closely with cross-divisional NPI Best Practice Team to improve and develop existing BKMs by participating in discussions, conducting training, and providing feedback.

• Actively manage and support beta installs in-person by auditing procedures, updating existing documents, identifying training gaps, and solving unforeseen problems as they arise to drive continuous improvement for future installs and upgrades.

• Ability to travel domestic & foreign. < 25%

Preferred Qualifications

• A Master's or advanced degree in Mechanical/Electrical/Industrial/Manufacturing Engineering or Physics/Materials Science

• Demonstrated experience in coordinating or managing Return Material Authorization (RMA) processes and procedures.

• High-Tech Capital Equipment experience in KLA Instruments or similar Semiconductor industry

• Demonstrated experience with manufacturing control systems (ERP, PLM, etc.) and customer management systems (CRM).

• Comfortable with data analysis to research a problem and determine what data are required to answer specific questions and problems

• VBA & Python language experience

• MS Project and Visio experience

Minimum Qualifications

• A Bachelor's degree in Engineering

• 5 years of related experience with a bachelor's degree; or 3 years' with a master's degree

• Excellent technical writing and documentation skills

• Expertise in Basic Microsoft Software Packages

• Excellent presentation skills and a demonstrated level of comfort in front of various audiences

• An eagerness to learn new technologies, processes, and techniques

The company offers a total rewards package that is competitive and comprehensive including but not limited to the following: medical, dental, vision, life, and other voluntary benefits, 401(K) including company matching, employee stock purchase program (ESPP), student debt assistance, tuition reimbursement program, development and career growth opportunities and programs, financial planning benefits, wellness benefits including an employee assistance program (EAP), paid time off and paid company holidays, and family care and bonding leave.

KLA is proud to be an Equal Opportunity Employer. We do not discriminate on the basis of race, religion, color, national origin, sex, gender identity, gender expression, sexual orientation, age, marital status, veteran status, disability status or any other status protected by applicable law. We will ensure that qualified individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us at talent.acquisition@kla.com or at +1-408-352-2808 to request accommodation.