Computer Technology Specialist

Portland Community College

Job Description


Pulled from the full job description
  • Dental insurance
  • Disability insurance
  • Tuition reimbursement
  • Vision insurance

Full job description



This position will provide support for Vanport Dental and Cascade Campus with occasional support visits to other locations such as Downtown Center, Portland Metro and Swan Island Trade Center.

The scheduled shift is:
Monday through Friday, 8am to 5pm, with a one-hour lunch.

Our Information Technology department is using a "hybrid" work schedule with some on-site time and some remote work each week. This position would likely have 4 days each week on-site and 1 day of remote work.

The Computing Technology Specialist position works with staff, faculty and students to ensure that the PCs, Macs, software applications and other technology devices are working well. The Computing Technology Specialist is on the campus IT team and collaborates with all IT staff. The goals for the position include troubleshooting and resolving technology issues, assisting users with technology challenges and questions, using technology management systems to automate technology updates and provide remote access support, developing documentation and procedures for users and technology staff, and working on project teams to implement new and updated systems. Effective communication skills, development of interpersonal working relationships and professionalism, courtesy and respect are critical components of the position. The position will work on a “hybrid” schedule with the majority of work time on-campus plus some remote work time.





Candidate Profile

These qualifications, skills and abilities are critical for success in this position.
Throughout the screening process, you will be evaluated based on the demonstration of these qualifications.


Experience supporting PCs, Macs and other devices and the associated software applications
  • . Ability to work with students, staff, faculty, vendors and others to assist with using technology devices and software, resolve technology issues and challenges and assist with technology projects
  • . Demonstrated knowledge of management tools (Kace, Jamf, FireEye, Deep Freeze, Bomgar, Ghost, Active Directory, etc.) for supporting and automating processes for PCs and Macs
  • . Experience creating and updating technical documentation for IT teams as well as procedure guides and reference materials for users
  • . Understanding of various IT teams and how they work together. Has local area network familiarity, information security knowledge and advanced troubleshooting skills
  • . Experience maintaining technology skills and keeping current on new techniques, procedures and tools
  • . Has experience with project management and working on project teams comprised of users and IT staff to implement new and updated systems
  • .


Minimum Qualifications

To be considered, your application must demonstrate these minimum qualifications. (Experience is calculated based on the start and end dates you provide multiplied by the number of hours per week worked).


High School diploma or equivalent. Associate’s degree or two years of college-level coursework or training in a computer-related discipline (relevant experience may substitute for the degree requirement on a year for year basis).

Two years of work experience with computing systems is also required.

Must possess knowledge of current personal computer hardware, operating systems, client/server and network technologies, including printers and peripheral devices such as scanners, PDAs and special needs equipment. Ability to install and configure a wide variety of software applications. This knowledge could be demonstrated by possessing one or more of the following certifications:

Microsoft related




Position Grade



Starting Salary Expectations
The first two steps of the range are: $59,939 to $61,739 per year. Higher salary placement may be available based on qualifications, experience and internal equity.



Position Grade Salary Range
$59939 to $96189






PCC Benefits

PCC offers a comprehensive benefit package designed to provide employees and their families, including domestic partners, with access to a broad range of benefit options. Includes Health, Dental, and Vision options, Group Life, Long-term Disability, Long-term Care, and Auto and Home Insurance programs.

PCC currently fully funds the Oregon Public Employees Retirement System (PERS/OPSRP) pension and contributes an additional 6% into the employee's Individual Account Program under PERS/OPSRP. PCC offers a tax deferred annuity program and a deferred compensation program where employees may save additional pre-tax dollars for retirement.

Additionally, PCC provides a tuition waiver for yourself, domestic partner, and dependent children under 24 years of age. Partial tuition reimbursement for yourself at other accredited institutions (full-time employees only).

Paid Leave: (Pro-rated by FTE for Part-Time Employees)
  • Starts at 8 hours of vacation leave per month (additional vacation hours with years of service)
  • 8 hours of sick leave per month
- 24 hours of additional personal leave days per year - 12 Paid holidays

For a complete list of PCC benefits, please visit http://www.pcc.edu/hr.benefits

View a complete list of PCC benefits.



Working Conditions and Physical Requirements

Work pressure and interruptions occur on an ongoing basis due to competing priorities and deadlines. Must be able to interact professionally with distraught or reactive individuals. Exposure to constantly changing physical and ergonomic environments. Ability to lift and work on equipment that may be located in tight and poorly lighted spaces, such as under desks, in closets, or other confined areas. Lifting and moving of computer components and peripherals weighing up to 40 pounds is sometimes required. Requires occasional periods of sustained effort and crawling under desks and confined spaces to install/uninstall and/or move equipment across campus.



Background Check Required


Portland Community College complies with the Oregon Veterans' Preference in Public Employment law which provides qualifying veterans and disabled veterans with preference in employment. You will be given instructions during the application process to claim Veterans' Preference in the recruitment of this position, and to provide the documents required for verification of eligibility. Please do not send your documentation to the hiring manager directly. For verification of eligibility, please submit the following documentation:

  • Veterans: DD214
  • Disabled Veterans: DD214 and Letter from the Department of VA

Portland Community College is committed to hiring and retaining a diverse workforce. We are an Equal Opportunity Employer, making decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or any other protected class.

Please note that Portland Community College is not currently able to provide visa (e.g. H1-B Visa) sponsorship for potential employees.

Notice of the Availability of the Annual Security Report:

Pursuant to the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act (Clery Act), you may view Portland Community College’s (PCC) most recent Annual Security Report (ASR) on the Department of Public Safety website. The ASR contains current security and safety-related policy disclosure statements, emergency preparedness and evacuation information, crime prevention and sexual assault prevention information and resources, and drug and alcohol prevention programming. The ASR also contains crime statistics for Clery Act crimes which occurred on PCC properties for the last three calendar years. Paper copies of the ASR are available upon request at all Department of Public Safety offices.


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